Messaging apps are now bigger than social networks

Curated by Paul Helmick

I’m a Technology CEO and Experienced Entrepreneur. I love helping people use technology to grow their business.

The combined user base of the top four chat apps are now larger than the combined user base of the top four social networks
Chat apps also have a much higher retention and usage rates than most mobile apps
Finally, the majority of chat users are young, an extremely important demographic for brands, advertisers and publishers
This directly impacts the future of business with respect to customer service and inbound relationship management — with bots and AI emerging as alternatives to human servicing of many chat basic requests.

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