Automation at scale is driving transformative change across insurance

Curated by Paul Helmick

I’m a Technology CEO and Experienced Entrepreneur. I love helping people use technology to grow their business.

  • McKinsey recently moderated a panel discussion on automation at scale in insurance
  • Edited excerpts from that conversation follow are in the full article – one key point stood out
  • The human touch will become something of a premium – the impact on human interaction must be very high
  • Analysis of call-center data shows that employees spend 30 to 40 percent of their time documenting transactions – In the back office, 20–30 percent of the time is related to documentation
  • Automation will reduce that documentation time by 80 percent
  • The technology to automate 30 to 40 percent of a worker’s activities already exists, carriers are working hard to soon take full advantage of that.

 

---

These highlights are from the source article:

Automation at scale is driving transformative change across insurance